If an advisor becomes unavailable, clients can still access and move their bitcoin using their key and Theya’s key. The 2-of-3 multisig setup ensures that clients are never locked out, even if their advisor is no longer accessible.
1. How the client can move funds if an advisor is unavailable
If an advisor is unavailable for some reason such as travel, then Theya can co-sign transactions if requested. This needs to be done manually by:
The client contacts customer support via email or the Theya app.
Theya will verify their identity with the advisor.
Once verified, Theya will co-sign client transactions.
2. How the client can move funds if an advisor is out of business
If an advisor goes out of business, all of the vaults where their key is used will be marked as compromised. The customer can recover their funds by:
Initiating a transaction and signing it with their key
Request Theya to co-sign
There is a 4-day delay for security reasons.
3. Best practices for advisors
Encourage clients to test recovery. Walk them through the recovery process in Theya so they know what to do if needed.
Reassure clients of Theya’s recovery role. Theya is always available to assist if an advisor is no longer accessible.
By structuring client vaults with multisig security, Theya ensures that advisors are never a single point of failure, and clients always have a clear path to recover their bitcoin.
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